Terms & Conditions

Payments, Appointments and Cancellation Policy

This outlines the framework for our services at ANNIKA – Nourishing New Life. As your consultant, I will go through this with you in detail in our first session. Please get in contact with me if there is anything you would like clarified and sign the contract at the bottom of the page.

You will discuss and agree what support you want in your first session, and review the progress and focus of your work together as you go along.

Fees are calculated as a package of sessions and are paid no less than 72 hours in advance of commencing the first session. You will receive an invoice via email which will provide details of how to make payment through my online payment service using either a debit or credit card. You shall be invoiced for payment before the first consultation and this should be paid in full in order to confirm the arrangement.

As a consultant my goal is to provide quality care to all clients. When you book an appointment, you are holding a space on the calendar that is no longer available to other clients. In order to be respectful and fair to others, please cancel as soon as you know you cannot make your appointment.

You are required to pay for sessions which are missed or cancelled with less than 72 hours notice. If you need to cancel your appointment, please email info@annikanourishingnewlife.co.uk. Please note all pre-paid packages paid for upfront are non-refundable and any additional consultations as a result of missed consultations will incur further charges. Sessions booked and paid for must be used within 3 months of booking and you may be liable to pay additional costs if booked after the 3 months.

When working online, e.g. Zoom, it is your responsibility to have a working internet connection for all sessions. You will be charged for scheduled sessions if your Nutritional Therapist is waiting for your call, but you are unable to connect online.

Testing and supplements

All tests recommended are through laboratories that abide by GMP (Good Manufacturing Practice) most labs are available to practitioners only to ensure the results are handled and interpreted with the level of knowledge and training required to best serve you, the public. An interpretation fee is payable from the company to the practitioner to cover the time this takes prior to your consultation.

Largely supplements are recommended from Natural Dispensary, of which source and sell a range of international products of utmost quality. A commission agreement is in place between the company and the consultant and a percentage of this is passed on to you my clients as a discount. Some supplements may be available cheaper elsewhere and welcome you to source the exact product recommended from another supplier.

Confidentiality

All sessions are confidential. It is confidential that you are a client of ANNIKA – Nourishing New Life, as well as what you discuss within your sessions. There are, however, some limits and exceptions to confidentiality. For example, if your nutritional therapist has serious concerns about your safety or the safety of another person, normal confidentiality may be lifted.

You will be asked to provide your GP’s contact details and details of someone that can be contacted in case of emergency. This information will be kept on a password protected database. Your Nutritional Therapist is required to keep brief notes about the focus of your work and will produce action plans for you. These are also kept securely and are password protected. Any reports produced by ANNIKA – Nourishing New Life to evaluate the service or for the purposes of research will contain anonymised data and will not contain any identifying information of clients.

TERMS OF ENGAGEMENT

The Nutritional Therapy Descriptor

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
  • Nutritional advice is not a substitute for professional medical advice and/or treatment.
  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
  • Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.
  • Any recording of a consultation by any media, e.g. audio or visual, is not allowed without the written agreement of the therapist.
  • The personal and sensitive information you give will be used for the sole purpose of ANNIKA – Nourishing New Life in accordance with the guidelines set by the Information Commissioners Office. Please see Data Protection below for more information on privacy. 
  • Being a client at ANNIKA – Nourishing New Life and what is discussed in your session(s) is confidential, however if your practitioner believes you or someone else is at serious risk of harm, information may have to be disclosed to the relevant person such as your GP.
  • Your therapist is required to keep notes about the focus of your work, these are kept securely and sensitive information is password protected.

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.
  • I give permission for you to contact my GP regarding any agreed aspects of my case.
  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
  • I understand that the advice is personal to me and may not be appropriate for others.
  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.
  • Only adults (18+) are entitled to enter legally binding contracts and therefore any persons under the age of 18 must be accompanied by a parent or guardian, who is held solely accountable for that child’s health.

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